We are here to help you.
Have a question about a pet product, an existing order, delivery, or after-sales support? Email us with the relevant details and our customer-care team will review your request.
support@xeliroq.com
Clear support for every step of your order.
Our team can assist with pet-product information, purchases, delivery, returns, and after-sales questions.
Email Support
Contact us at support@xeliroq.com. Include your order number whenever your question relates to an existing purchase.
What We Can Help With
Product selection, sizing and compatibility, order updates, shipping, delivery, returns, and general after-sales assistance.
Company Information
XELIROQ is operated by
MELISSA PENINA KAIMALINO LLC.
9 BLADE WAY
WALNUT CREEK, CA 94595
What can we assist you with?
Adding the right details to your message helps us understand your request and respond more efficiently.
Questions about dimensions, materials, sizing, compatibility, use, cleaning, or care.
Questions about an existing purchase, processing status, or order information.
Assistance with delivery status, tracking information, or other shipping questions.
Help with received products, return requests, damaged items, or other after-sales matters.
Help us understand your request.
Complete and accurate information allows our team to review your inquiry more efficiently.
- Include your order number for questions about an existing purchase.
- Use the email address entered when placing your order.
- Clearly identify the pet product and describe the assistance you need.
- Attach clear photographs when reporting a product or delivery issue.
- Do not include payment-card numbers or other sensitive financial information.
Clear information helps us provide better support.
Please review the relevant store policy before submitting a return, refund, or delivery inquiry.
Helpful answers for life with your pet.
We aim to make every step—from choosing the right product to receiving your order—as clear and straightforward as possible.